Terms & Conditions

General

By accepting our quote, you have read and agreed to the following Terms & Conditions.
RK Car Design holds the right that the contents published on our website is correct. We reserve the right to change our pricing without notice.
By accepting any service through RK Car Design means they have understood and accepted these terms and conditions.
All prices on our website include VAT

Privacy
RK Car Design does not retain client?s credit card details on file. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Appointments
Appointment arrangement can be made between the client and RK Car Design over the phone, email, in person or online. Our team will reply to the booking within a short time frame. Prices will be discussed over the phone or email and based on availability.

Vehicle Accessories
The customer must remove any personal items from the interior of the vehicle including the boot. RK Car Design will not be held responsible for any loss or damage to personal items, anything which is not removed will be cleaned around that area. Any items found in the vehicle will be returned.

Method of Payment
Payment for all services must be paid on completion of work carried out prior to the operator leaving the job. We accept Cash, Bank Transfer, Credit Card (Visa & MasterCard, Diners Car & American Express) only.

Liability
When conducting a mobile car services, RK Car Design is not liable for any oil, grease, brake dust or any form of pollutants washed off the customers vehicle while detailing their vehicle that are left on the property that could or may have stained or damaged the driveway or lawn in any way. All products used by RK Car Design are environmentally friendly. RK Car Design is not liable for any physical damage done to the customer?s property such as structural damage that may have occurred while operating a motor vehicle on the property.

RK Car Design has sole discretion in determining the liability of any damage that the customer claims to have occurred while work was performed on the vehicle such as scratches, scuffs, dents, swirl marks as they may have been there prior to work commencing when the vehicle was dirty and they could not be seen.

It is in customer?s best interest to identify areas where prior damage exists, such as electrical parts, computer box and special engine compartment where water should not be used before RK Car Design starts their work.

RK Car Design does not take responsibility for the vehicle where existing problems are known before commencing the work. It is the customers responsibility to get those problems fixed before RK Car Design starts any work. If the pre-existing problem doesnt get fixed and any new problem occurs while detailing and could be related to pre-existing issue for which RK Car Design doesnt take liability or responsibility.

Once a service is book through RK Car Design, either directly in person, over the phone or online, the customer understands what services are involved and they fully accept the service. Before commencing the work, RK Car Design work once again informs their customers of the services involved.

As part of a detailing process, high pressure machine, buffing machine, vacuum and shampoo machines are used without which our jobs cannot be completed. Once interior detailing is completed, RK Car Design does not take any responsibility for seats still wet, carpets still wet and condensation in any electrical or related areas. The period of time that the treatment will last is dependent on the type of treatment performed and what environmental conditions the vehicle is exposed to.

When cleaning an engine bay RK Car Design only perform a mild steam clean and wipe off dust. No high pressure water will be used to clean the engine. If customer needs engine degreased and high pressure cleaned then they have to give written permission to RK Car Design prior to the work and no liability will be taken for any problems arising from this service.

RK Car Design has the right to ask for vehicle and hold it till the service agreed to is completed. Once the customer fully pays for service requested and invoice issued RK Car Design will return the car safely. If no payment is made RK Car Design has the right to hold the vehicle until full payment is made, unless prior arrangements are made.

Cancellation policy
Once the booking has been made the client has accepted the agreed price either via in person, by phone or by mail. For cancellation our charges are:

  • 48 hours before the due time won?t incur any charges.
    Any Deposit is not refundable

Refund policy
We normally dont accept advanced payment before we start the work, with the exception of deposit. We give our customers service for services the job and the price includes travel, time, labour, chemical and machinery costs and other related business costs. Once the service is completed the customer is given the opportunity to inspect the vehicle and complete the sale. Once the detailing service has been completed the customer gets legally bound to pay RK Car Design. We give customers enough time to assess our work and do the payment. Once the sale is completed customers can?t get any refund for the service already provided. This is a service industry and once the service is already provided and completed no refund for change of mind or unsatisfactory work. Refund will only be accepted before our service is provided in cases like gift voucher or client has already paid in advance before the commencing of the job. In these cases refund will only be provided considering the above cancellation policy with original receipts provided.

RK Car Design offers our customers Professional Service Guaranteed.

After the completion of the job, the customer must inspect all work carried out prior to the operator leaving, any issues that need rectifying must be done before the detailer leaves. After the detailer has left and issues are brought up will incur additional charges based on travel time and cause of problem.

 

This warranty statement applies exclusively to installations or services done by RK Car Design.

RK Car Design offers a 12 month in-house warranty on all vehicle wraps.

The condition for obtaining a guarantee is compliance with the installer's instructions and an inspection visit after 7 days but not more than 14 days as well as compliance with T&C at rkcardesign.co.uk.  The customer is obliged to make an appointment to control visit and inspection. All irregularities should also be reported during this time.

Our comprehensive warranty covers all defects installation. This includes full replacement of failed installation.

This warranty does not cover damage to the wrap or graphics from negligence, misuse, accidents, road damage, wear and tear, not proper washing, or any failure not a product of installation or materials. Elements that are constantly under any stress from daily use, or are in an area where they are more likely to be damaged from normal wear and tear are not covered with the warranty. These elements are, but not limited to: Door Handles, Boot Handles, Door Steps, Wheel Arches, Front and Rear bumpers, Roofs with opening glass are also not covered with the warranty. Any element claimed under the warranty will be investigated and it is solely up to a representative of RK Car Design  to make a decision on the future of the claim.

Non-painted panels including primer and plastics and also places with corrosion will not have any warranties applied.

Any elements that are painted not to an OEM standard will not be covered in the warranty. Elements with stone chips and very deep scratches are also excluded from being warranted.

RK Car Design does not take any responsibility for damage to the paintwork that occur due to removal of the vinyl. Paint may chip, rip or peel of alongside the vinyl at removal due to its age, wear and tear, condition, damage caused by stone chips, scratches and human interference. Vinyl may not provide 100% coverage of the original color, e.g. in hard-to-reach places

This warranty does not cover warrantable failures due to pre-existing damage to vehicles. This warranty does not cover a warrantable failure in the event that the client chooses to keep any/all emblems on a vehicle and to have them wrapped over as well as a change of mind or mistakes in the choice of color.

All claims must be made within the 12 month warranty time frame and are subject to approval by a RK Car Design authorized representative.  In case of a warrantable failure, RK Car Design responsibility is limited solely to, at its option, repairing or replacing the defective wrap or parts of the wrap. Customer’s option for repair of warrantable failures is strictly limited to repair at a RK Car Design facility. If the customer picks up the car and leaves the garage, it means that he has accepted the service by RK Car Design.

Materials used in warranty repairs will carry the same warranty coverage as the materials they replace, but the expiration dates will be the same as those of the original materials.  RK Car Design should use additional services of external companies, e.g. regeneration or painting. This warranty is the sole warranty made by RK Car Design in regards to our vehicle wrap products. RK Car Design  makes no other warranties, expressed or implied.

The customer is obliged to notify the insurance company about all modifications and DVLA if there is a full color change of the car. The customer is aware that all modifications, e.g. tinting: light, windscreen, side windows they may be illegal UK and RK Car Design does not accept any responsibility for this.

Complaints must be sent only by post or e-mail to info@rkcardesign.co.uk

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