GENERAL TERMS & CONDITIONS
These General Terms & Conditions apply to services supplied by RK Car Design Ltd.
Certain services, including vehicle wrapping, Paint Protection Film (PPF), window tinting, paint correction, ceramic coatings and other specialist services, may also be subject to additional service-specific terms, warranty conditions and aftercare requirements.
By accepting a quotation, confirming a booking, paying a deposit or instructing RK Car Design to proceed with work, the customer confirms that they have had the opportunity to read and accept the applicable Terms & Conditions.
Nothing in these Terms & Conditions excludes or restricts any statutory rights that cannot legally be excluded or restricted.
1. QUOTATIONS & PRICES
Quotations are based on the information available to RK Car Design at the time they are provided, including the vehicle type, size, condition and requested services.
Unless otherwise stated, quotations may be subject to inspection of the vehicle.
If the condition of the vehicle, amount of work required or specification differs materially from the information originally provided, RK Car Design will inform the customer of any significant additional work or cost before proceeding with that additional work.
Prices displayed on our website, social media or advertising may be updated or changed without notice.
However, once a specific price has been agreed for a confirmed booking, RK Car Design will not change that agreed price without the customer's agreement except where the scope of work is subsequently changed or additional work is authorised.
Any obvious pricing or typographical error will be brought to the customer's attention as soon as reasonably possible.
2. BOOKINGS & APPOINTMENTS
Appointments may be arranged online, by telephone, email, message or in person.
A booking is confirmed once RK Car Design has accepted the booking and, where applicable, the required deposit has been received.
The customer is responsible for providing accurate information about the vehicle and the work required.
Customers should arrive at the agreed time. Late arrival may reduce the time available to complete the service and, where the delay is significant, the appointment may need to be rearranged.
RK Car Design will make reasonable efforts to complete work within the estimated timeframe. Completion times are estimates unless a specific completion time has expressly been agreed as binding.
Unexpected vehicle condition, previous repairs, technical difficulties, material availability or additional customer-authorised work may affect completion time.
Where a significant delay occurs, RK Car Design will inform the customer as soon as reasonably practicable.
3. DEPOSITS
Certain services require a deposit of approximately 20–40% of the total value of the service, depending on the type and value of the work, materials required and workshop time that must be reserved.
The deposit is used to secure the required workshop capacity and may also cover or contribute towards materials ordered, purchased or specifically allocated for the customer's booking.
Once a booking has been confirmed and materials have been ordered, purchased or specifically allocated, the deposit will normally be non-refundable where the customer cancels, fails to attend or decides not to proceed, to the extent that the amount retained represents RK Car Design's reasonable losses resulting from the cancellation.
Reasonable losses may include materials specifically purchased or allocated to the booking, supplier costs and losses associated with workshop time specifically reserved for the customer which cannot reasonably be recovered.
RK Car Design will take reasonable steps to minimise losses arising from cancellation.
Where RK Car Design's reasonable losses are less than the amount paid, any amount retained will be limited accordingly.
Where RK Car Design cancels the service and an alternative suitable appointment cannot be agreed, payments relating to services or materials not supplied will be refunded as appropriate.
Nothing in this section affects any statutory cancellation rights that may apply.
4. CANCELLATION & RESCHEDULING
Customers should provide RK Car Design with as much notice as reasonably possible if they need to cancel or rearrange an appointment.
Where no deposit has been required, cancellations made more than 48 hours before the scheduled appointment will normally not incur a cancellation charge.
For cancellations made within 48 hours, missed appointments or late changes, RK Car Design may charge or retain an amount representing reasonable losses directly resulting from the cancellation, subject to applicable consumer law.
Where materials have already been specifically ordered, manufactured, cut, printed or allocated for the customer's booking, reasonable associated costs may also be deducted from any amount otherwise refundable.
Any statutory cancellation rights applicable to distance or off-premises contracts remain unaffected.
5. VEHICLE CONDITION & PRE-EXISTING DAMAGE
Customers must inform RK Car Design of any known defects, damage, previous repairs or modifications which may affect the service.
This includes, where relevant:
previous paint repairs, resprayed panels, body filler, corrosion, damaged lacquer, stone chips, electrical faults, loose trim, damaged components, aftermarket equipment, ceramic coatings or other surface treatments.
RK Car Design may photograph or record the condition of the vehicle before, during and after the service for condition assessment, quality control and record-keeping purposes.
Dirt and contamination can conceal scratches, dents, stone chips, paint defects and other existing damage.
Where previously concealed damage becomes visible after cleaning, polishing or preparation, this does not by itself mean that the damage was caused by RK Car Design.
If significant previously unknown damage or a condition affecting the agreed work is discovered, RK Car Design may pause the work and discuss available options with the customer.
6. PERSONAL BELONGINGS
Customers should remove valuables and unnecessary personal belongings from the vehicle, including the boot, before leaving the vehicle with RK Car Design.
Where items prevent access to an area requiring cleaning or treatment, RK Car Design may clean around those items rather than move them.
RK Car Design will exercise reasonable care with property left inside the vehicle but recommends that money, jewellery, electronic devices and other valuables are removed before the vehicle is handed over.
Any items discovered during cleaning will, where reasonably possible, be retained with the vehicle for return to the customer.
7. VEHICLE ACCESS & MOVEMENT
By leaving a vehicle with RK Car Design, the customer authorises RK Car Design staff to move, start and, where reasonably necessary for the performance, testing or inspection of the agreed service, drive the vehicle.
Any such movement or driving will be limited to what is reasonably necessary in connection with the service.
The customer must inform RK Car Design of any relevant mechanical, electrical or safety issue that may affect safe operation of the vehicle.
8. DETAILING & CLEANING SERVICES
Professional detailing may involve equipment including pressure washers, polishing machines, steam cleaners, wet extraction equipment, vacuums and specialist chemicals.
RK Car Design will use such equipment with reasonable care and skill and in accordance with the requirements of the agreed service.
Following wet interior cleaning or extraction, seats, carpets and other materials may retain moisture for a period after collection.
The customer should allow adequate ventilation and drying time.
The longevity of cleaning, protection, polishing and detailing results depends upon vehicle use, mileage, storage, weather, washing methods, environmental exposure and subsequent maintenance.
9. ENGINE BAY CLEANING
Standard engine bay cleaning is carried out using appropriate detailing methods and does not normally involve aggressive high-pressure washing of sensitive components.
Customers must inform RK Car Design of any known electrical, mechanical or waterproofing issues before engine bay cleaning.
Where a customer requests a more intensive engine bay cleaning process that presents additional risk, RK Car Design may decline the service or explain the additional risks before proceeding.
Nothing in this section excludes responsibility for damage caused by a failure by RK Car Design to exercise reasonable care and skill.
10. PAINT CORRECTION & POLISHING
Paint correction improves the appearance of defects within the practical and safe limitations of the existing paintwork.
The removal of 100% of scratches, swirls, etching or other paint defects cannot be guaranteed.
Some defects may be too deep to remove safely without compromising the paint or clear coat.
RK Car Design may therefore choose not to completely remove a defect where further correction would, in its professional judgment, create an unreasonable risk of paint damage.
Results depend upon paint condition, paint thickness, previous repairs and the type and depth of defects.
11. CERAMIC COATINGS & PROTECTIVE PRODUCTS
The performance and longevity of ceramic coatings, sealants and other protection products depend on preparation, vehicle use, environmental exposure and maintenance.
Any manufacturer-stated durability period represents expected performance under appropriate conditions and is not a guarantee that the product will remain visually or functionally unchanged for the entire period regardless of use or maintenance.
Customers must follow any aftercare or maintenance requirements provided for the particular product.
Any manufacturer warranty is subject to the manufacturer's applicable warranty conditions.
12. SPECIALIST SERVICES
Vehicle wrapping, PPF, window tinting and other specialist installations may be subject to separate Terms & Conditions, warranty exclusions and aftercare requirements.
Where service-specific terms have been supplied to the customer, those terms apply in addition to these General Terms & Conditions.
Where there is a direct conflict concerning a particular specialist service, the service-specific terms will apply to that service, except where doing so would restrict rights that cannot lawfully be excluded.
13. THIRD-PARTY & EXTERNAL SERVICES
Certain jobs may require services supplied by specialist third parties, including wheel refurbishment, powder coating, paintwork, body repair or other specialist work.
Where RK Car Design arranges such work as part of the customer's agreed service, the customer will be informed where appropriate.
RK Car Design remains responsible for its obligations to the customer to the extent required by applicable law.
Any additional customer cost requiring approval will be agreed before that additional work is authorised.
14. CUSTOMER-SUPPLIED PRODUCTS & MATERIALS
Where RK Car Design agrees to install or use a product or material supplied by the customer, RK Car Design cannot guarantee the manufacturing quality, suitability, compatibility, durability or performance of that product or material.
RK Car Design remains responsible for carrying out the agreed service with reasonable care and skill.
Problems resulting solely from a defective or unsuitable customer-supplied product are not considered defects in RK Car Design's workmanship.
15. PAYMENT
Unless otherwise agreed in writing, the outstanding balance is due upon completion of the agreed work and before collection of the vehicle.
RK Car Design accepts the payment methods displayed or otherwise confirmed at the time of payment.
Customers will be provided with an invoice or other appropriate payment record.
Where additional work is identified during a job, RK Car Design will obtain the customer's approval before carrying out material additional chargeable work.
16. NON-PAYMENT
The customer is responsible for paying the agreed amount for properly completed and authorised work.
Where payment is overdue, RK Car Design reserves any rights available to it under applicable law.
RK Car Design will not exercise any right to retain or withhold a vehicle in circumstances where such a right does not legally exist.
Any dispute regarding payment should be raised with RK Car Design as soon as possible so that it can be investigated.
17. COLLECTION OF VEHICLES
Customers should collect their vehicle at the agreed collection time or within a reasonable period after being notified that the vehicle is ready.
If a vehicle is not collected for an extended period without prior agreement, RK Car Design may charge a reasonable storage fee where the customer has been informed of the applicable charge in advance.
RK Car Design will take reasonable care of vehicles while they are in its possession.
18. INSPECTION ON COLLECTION
Customers will be given a reasonable opportunity to inspect completed work when collecting their vehicle.
Any immediately visible concern should be raised at collection so that RK Car Design has an opportunity to inspect and, where appropriate, address it promptly.
Collection, inspection or payment does not remove the customer's statutory rights in relation to defective work or problems that were not reasonably apparent at the time of collection.
19. QUALITY OF SERVICE & REMEDIES
RK Car Design will perform services with reasonable care and skill.
If the customer believes that a service has not been carried out in accordance with the agreed contract, they should contact RK Car Design as soon as reasonably possible and provide RK Car Design with a reasonable opportunity to inspect the issue.
Where applicable, RK Car Design may offer to repeat or correct the affected part of the service within a reasonable time and without significant inconvenience to the customer.
Where repeat performance is impossible or cannot be provided within a reasonable time and without significant inconvenience, the customer may have a statutory right to an appropriate price reduction.
Nothing in these Terms & Conditions restricts remedies available under the Consumer Rights Act 2015 or other applicable consumer legislation.
20. REFUNDS
RK Car Design does not provide refunds simply because a customer changes their mind after an agreed service has been properly completed.
This does not affect the customer's rights where a service has not been performed in accordance with the contract or applicable consumer law.
Where a refund or price reduction is legally due, RK Car Design will provide it in accordance with applicable law.
Deposits and advance payments are dealt with under the Booking, Deposit and Cancellation provisions of these Terms & Conditions.
21. LIABILITY
RK Car Design is responsible for loss or damage caused by its failure to exercise reasonable care and skill or where responsibility otherwise arises under applicable law.
RK Car Design is not responsible for pre-existing damage or for problems caused solely by an existing defect, previous repair, vehicle condition, customer-supplied product, normal wear and tear or circumstances outside RK Car Design's reasonable control, except where RK Car Design has caused or contributed to the loss through its own breach or negligence.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot legally be excluded.
22. PHOTOGRAPHS & VIDEO
RK Car Design may photograph vehicles for condition records, quality control, evidence of work performed and internal business records.
Photographs or videos that identify a customer or otherwise constitute personal data will be handled in accordance with applicable data protection law and RK Car Design's Privacy Policy.
Use of identifiable customer information for marketing will only take place where RK Car Design has an appropriate lawful basis or permission where required.
Customers who have concerns regarding publication of images of their vehicle should notify RK Car Design.
23. PRIVACY & PERSONAL DATA
RK Car Design processes personal information in accordance with applicable UK data protection legislation.
Personal information may be processed where reasonably necessary to manage enquiries, bookings, payments, invoices, warranties, customer service, legal obligations and the operation of the business.
Further information about the personal information we collect, why we use it, how long we retain it, who it may be shared with and the customer's data protection rights is provided in the RK Car Design Privacy Policy.
Payment card information is processed through the relevant payment provider and is not intentionally retained by RK Car Design unless specifically required and permitted by the applicable payment system and law.
24. DISTANCE & OFF-PREMISES BOOKINGS
Where a consumer enters into a qualifying contract entirely at a distance, for example online or by telephone, or in circumstances covered by applicable off-premises consumer legislation, statutory cancellation rights may apply.
Where the customer asks RK Car Design to begin providing a service during an applicable statutory cancellation period, additional rules may apply to cancellation and payment for work already performed.
Nothing in these Terms & Conditions removes any statutory cancellation right that applies to the particular contract.
25. WARRANTIES
Certain RK Car Design services or products may include an additional voluntary warranty.
The scope, duration, conditions and exclusions applicable to such a warranty will be stated in the relevant service-specific warranty terms.
A voluntary warranty provided by RK Car Design or a manufacturer is additional to, and does not replace or restrict, the customer's statutory rights.
26. COMPLAINTS
If a customer is dissatisfied with a service, they should contact RK Car Design as soon as reasonably possible so that the matter can be investigated.
Customers should, where reasonably possible, allow RK Car Design an opportunity to inspect the vehicle or affected area before another business carries out repairs or modifications which could affect the ability to determine the cause of the issue.
Complaints may be submitted by email to:
or in writing to:
RK Car Design Ltd
180 Wood Street, Unit 3
Rugby, CV21 2YX
United Kingdom
RK Car Design will aim to respond to complaints within a reasonable period.
27. STATUTORY RIGHTS
Nothing in these Terms & Conditions is intended to exclude, restrict or reduce any rights or remedies which cannot legally be excluded or restricted.
For consumer customers, services supplied by RK Car Design are subject to applicable UK consumer protection legislation, including the Consumer Rights Act 2015.
RK Car Design will perform services with reasonable care and skill.
Where applicable law provides a consumer with rights or remedies beyond any voluntary warranty or policy offered by RK Car Design, those rights remain unaffected.
28. CHANGES TO THESE TERMS
RK Car Design may update these Terms & Conditions from time to time.
Changes will apply to future bookings from the date the updated terms are published and will not retrospectively alter the agreed terms of an existing confirmed booking unless the customer agrees or the change is required by law.
RK CAR DESIGN LTD
180 Wood Street, Unit 3
Rugby
CV21 2YX
United Kingdom
Email: info@rkcardesign.co.uk
Telephone: 07811 761176
Website: rkcardesign.co.uk
VEHICLE WRAPPING – TERMS, CONDITIONS & WARRANTY
This document applies exclusively to vehicle wrapping installations and related services carried out by RK Car Design Ltd.
By booking a vehicle wrapping service with RK Car Design Ltd, the customer agrees to these Terms & Conditions. These terms are intended to operate alongside, and do not affect, the customer's statutory rights under applicable UK consumer law, including the Consumer Rights Act 2015.
1. BOOKING, DEPOSIT & MATERIALS
A deposit of 20–40% of the total value of the service is normally required to confirm and secure a vehicle wrapping booking. The exact deposit amount may vary depending on the type of work, materials required, value of the booking and the number of workshop days that must be reserved.
The deposit serves two specific purposes:
- to cover or contribute towards the cost of ordering, purchasing or allocating the required material specifically for the customer's vehicle and selected colour, finish or specification; and
- to secure and reserve the required workshop time and number of working days necessary to complete the agreed service, during which RK Car Design may be unable to accept other bookings.
Once the booking has been confirmed and the required materials have been ordered, purchased or specifically allocated to the customer's job, the deposit is non-refundable in the event that the customer cancels the booking, fails to attend, changes their mind, sells the vehicle, or otherwise decides not to proceed with the agreed service, to the extent that retention of the deposit represents RK Car Design's reasonable losses and costs resulting from the cancellation.
These losses and costs may include the cost of materials specifically ordered, purchased, reserved, cut, printed or otherwise allocated to the customer's job, supplier charges and reasonable losses associated with workshop capacity and working days specifically reserved for the booking.
Where the reasonable losses and costs incurred by RK Car Design are lower than the amount of the deposit paid, any amount retained will be limited accordingly. RK Car Design will take reasonable steps to minimise losses arising from a cancellation.
A booking is not considered confirmed until the required deposit has been received and confirmation has been issued by RK Car Design.
Any change to the vehicle, selected material, colour, finish, scope of work or booking dates requested after confirmation is subject to availability and may result in additional costs. Where a change requires different materials to be ordered after materials have already been purchased or allocated, the customer may be responsible for the reasonable additional material costs.
Where RK Car Design cancels a confirmed booking and an alternative suitable date cannot be agreed, payments relating to services or materials not supplied will be refunded as appropriate.
Nothing in this section excludes or restricts any statutory rights or cancellation rights that the customer may have under applicable UK consumer law.
2. COLOUR & MATERIAL APPROVAL
The customer is responsible for approving the selected vinyl colour, finish and material before the material is ordered or allocated.
Colours displayed on mobile phones, computer screens, photographs, social media, websites or printed materials may differ from the physical material.
Where possible, customers are encouraged to inspect a physical sample before making their final selection.
The appearance of vinyl may vary depending on lighting conditions, viewing angle, vehicle shape, underlying paint colour and the characteristics of the selected finish.
A change of mind regarding colour or finish after the material has been ordered, allocated or installation has commenced is not considered a defect in the service.
Any additional costs resulting from a customer-requested change will be discussed before additional work is undertaken.
3. VEHICLE CONDITION
The customer must inform RK Car Design before installation of any known:
- previous paint repairs or resprayed panels;
- smart repairs;
- body filler;
- corrosion;
- lacquer or clear-coat failure;
- stone chips or deep scratches;
- damaged or loose trim;
- ceramic coatings;
- waxes, sealants or other surface treatments;
- non-original or modified body parts.
RK Car Design may inspect and photograph the vehicle before work begins.
Vinyl relies upon the condition and integrity of the surface to which it is applied. Existing defects may affect adhesion, appearance and future removal.
Panels with corrosion, failing lacquer, primer, exposed body filler, damaged paint or other unstable surfaces may not be suitable for wrapping.
Non-painted plastics, textured plastics, rubber, primer and other low-energy surfaces may also have reduced adhesion.
RK Car Design may refuse to wrap a surface where installation would, in its reasonable professional judgment, be unsuitable or likely to fail.
4. NON-OEM & PREVIOUSLY REPAIRED PAINT
RK Car Design cannot guarantee the condition, adhesion or durability of paintwork that has previously been repaired, resprayed or refinished outside the original manufacturer's factory process.
Previously repaired paint may react differently to vinyl installation or removal.
Paint, lacquer, filler or previous repair material may lift during installation, repositioning or eventual removal of the vinyl where the underlying surface is defective, inadequately prepared or insufficiently bonded.
Where RK Car Design becomes aware of such a condition, the customer will be informed where reasonably practicable.
Nothing in these terms excludes liability where damage has been caused by RK Car Design failing to exercise reasonable care and skill.
5. CERAMIC COATINGS & SURFACE CONTAMINATION
The customer must notify RK Car Design before work begins if a ceramic coating or other long-term paint protection product has previously been applied to the vehicle.
Such products may prevent correct vinyl adhesion and may need to be removed before installation.
Where removal of an existing ceramic coating is required, RK Car Design currently charges £149, unless otherwise agreed before work begins.
Additional preparation may also be required where the vehicle contains excessive wax, silicone, adhesive residue, contamination or other products affecting adhesion.
Any material additional work or cost not already agreed will be discussed with the customer before it is undertaken.
6. WRAP COVERAGE
A standard full exterior vehicle wrap covers the accessible external painted body surfaces included in the agreed quotation.
A standard wrap does not automatically include door shuts, inner door frames, engine bays, boot shuts, internal panels, undersides of panels or other areas not normally visible when the vehicle is closed.
These areas can be wrapped only where technically suitable and where specifically agreed and quoted separately.
Due to vehicle construction and accessibility, a wrap cannot always provide 100% concealment of the vehicle's original colour in every gap, recess, panel edge, hinge area or other inaccessible location.
Small amounts of the original vehicle colour may therefore remain visible from certain angles or when doors, bonnet or boot are opened.
This is not considered an installation defect where the relevant area was not included within the agreed scope of work.
7. JOINS, INLAYS, OVERLAPS & COMPLEX PANELS
Vehicle wrapping materials have technical limitations regarding stretch, tension, recesses, compound curves and long-term adhesion.
Depending on the design and shape of a particular component, professional installation may require the use of:
joins, seams, overlaps, inlays or relief sections.
These techniques may be required particularly on complex bumpers, spoilers, mirrors, deep recesses and highly contoured body panels.
Where properly installed and technically necessary, such features form part of a professional wrapping process and are not in themselves considered installation defects.
RK Car Design will aim to position them as discreetly as reasonably possible.
8. DISASSEMBLY OF VEHICLE COMPONENTS
Where reasonably required for installation, RK Car Design may remove components including trims, handles, badges, lights, number plates or other removable parts.
Some components, clips and fasteners may become brittle or weakened due to age, previous repairs or previous removal.
RK Car Design will exercise reasonable care and skill during disassembly and reassembly.
Where removal of a component would present an unreasonable risk of damage, RK Car Design may choose to install the wrap without removing that component and will use an appropriate alternative installation method.
If previously damaged, incorrectly fitted or defective components are discovered during disassembly, RK Car Design will notify the customer where additional repair, replacement or cost is required before proceeding with material additional work.
9. BADGES & EMBLEMS
Where badges or emblems need to be removed for installation, original adhesive may not always be reusable.
Where possible, badges will be reinstalled using suitable replacement adhesive.
Old, brittle, damaged or previously modified badges may require replacement.
If the customer specifically requests that badges, emblems or other components remain fitted and vinyl is installed around or over them, RK Car Design cannot guarantee the same finish or durability that may be achievable following removal.
10. NATURAL CHARACTERISTICS OF VINYL
Vehicle wrap vinyl is a flexible film applied over an existing painted surface and is not equivalent to automotive paint.
Depending on the material, colour, finish, lighting and viewing angle, characteristics such as minor surface texture, orange peel, adhesive pattern, slight differences in gloss or texture may be visible.
The underlying condition of the vehicle may also remain visible through the material.
Such normal characteristics are not considered defects where they fall within the normal characteristics and tolerances of the selected material.
11. INSTALLATION TIME
Any completion or collection date provided by RK Car Design is based on the expected condition of the vehicle and the anticipated work required.
Unexpected circumstances may require additional time, including previously repaired paint, damaged components, contamination, difficult disassembly, material issues or the need to reinstall a section to achieve an acceptable result.
Where a significant delay becomes necessary, RK Car Design will inform the customer as soon as reasonably practicable.
Where no binding completion date has been expressly agreed, the service will be completed within a reasonable time.
12. COLLECTION & INSPECTION
Customers will be given a reasonable opportunity to inspect the completed vehicle when collecting it.
Any immediately visible concern should be brought to the attention of RK Car Design at collection so that it can be inspected and, where appropriate, addressed.
Collection of the vehicle does not remove or restrict the customer's statutory rights in relation to defects or problems that were not reasonably apparent at the time of collection.
The outstanding balance must be paid in accordance with the agreed payment terms.
13. AFTERCARE
The vehicle must not be washed for a minimum of 3 days following collection, unless RK Car Design advises otherwise.
Hand washing using suitable products is recommended.
Automatic brush car washes should be avoided.
When using a pressure washer, the nozzle must not be held close to vinyl edges, seams, corners, inlays or other vulnerable areas, and high-pressure water should not be directed underneath the edges of the film.
Aggressive chemicals, solvents, abrasive products and unsuitable cleaning products should not be used on wrapped surfaces.
Where a third party washes or details the vehicle, the customer should ensure that they understand that the vehicle is vinyl wrapped and use suitable methods and products.
Damage resulting from improper washing, chemicals, mechanical damage or inappropriate maintenance is not covered by the RK Car Design installation warranty.
14. 7–14 DAY INSPECTION
Customers receiving a vehicle wrap should return to RK Car Design for an inspection approximately 7 days after installation and no later than 14 days, unless otherwise agreed.
The purpose of this inspection is to check areas including edges, corners, joins, recesses and other areas subject to increased installation stress.
Where appropriate, minor installation adjustments may be completed during this inspection.
The recommended inspection date may also be stated on the customer's final invoice.
Failure to attend the inspection may affect a claim under RK Car Design's voluntary installation warranty where the missed inspection or failure to address an early issue has caused or materially contributed to the subsequent problem.
Failure to attend the inspection does not remove or restrict the customer's statutory rights.
15. RK CAR DESIGN 12-MONTH INSTALLATION WARRANTY
RK Car Design provides a 12-month in-house installation warranty on qualifying vehicle wrap installations carried out by RK Car Design.
The warranty begins on the date the installation is completed.
The warranty covers installation defects attributable to workmanship, including qualifying lifting, peeling or installation failure where the failure has resulted from the installation and is not caused by an excluded circumstance.
Where a valid warranty claim is accepted, RK Car Design will, as appropriate, repair or replace the affected section without charge.
Warranty work must normally be carried out at RK Car Design's premises unless otherwise agreed.
This voluntary 12-month warranty is provided in addition to the customer's statutory rights and does not replace, restrict or affect those rights.
16. MATERIAL PERFORMANCE LIFE
The expected performance life of vehicle wrap material is separate from RK Car Design's 12-month installation warranty.
Depending on the manufacturer, product range, colour, finish, installation position, exposure, maintenance and vehicle use, certain wrap films may have an expected performance life of approximately 5–7 years or as otherwise specified by the manufacturer.
This is an expected material performance period and is not a guarantee that every installation or every area of a vehicle will remain visually unchanged for that period.
Horizontal and highly exposed surfaces may age differently from vertical surfaces.
Manufacturer-specific warranties, where applicable, remain subject to the relevant manufacturer's own terms and conditions.
17. WARRANTY EXCLUSIONS
The RK Car Design installation warranty does not cover failure or damage caused by circumstances unrelated to defective installation, including:
- accidents or collision damage;
- stone chips or road debris;
- scratches or deliberate damage;
- vandalism;
- improper washing;
- automatic brush car washes;
- pressure washing too close to edges or seams;
- aggressive or unsuitable chemicals;
- fuel or chemical contamination;
- neglect or misuse;
- excessive heat or environmental exposure beyond material specifications;
- third-party repairs or modifications;
- removal or alteration of the vinyl by another person or business;
- pre-existing vehicle damage;
- corrosion;
- lacquer or clear-coat failure;
- failing, unstable or damaged paint;
- non-OEM or poorly repaired paintwork;
- body filler or primer;
- stone-chipped or deeply scratched surfaces;
- failure caused by an undisclosed coating, wax, sealant or contamination;
- normal wear and tear.
Areas subject to frequent physical contact or increased wear — including door handles, boot handles, door steps, loading areas, wheel arches and similar high-contact areas — may naturally experience accelerated wear.
Damage caused by normal physical wear to these areas is not considered an installation defect.
The cause of any reported failure will be assessed by RK Car Design based on the condition of the vehicle, installation and affected area.
This section does not exclude liability for defective workmanship or otherwise restrict the customer's statutory rights.
18. VINYL REMOVAL & PAINTWORK
Vinyl removal places mechanical stress on the underlying paint surface.
RK Car Design cannot guarantee that previously damaged, deteriorated, repaired or non-OEM paintwork will remain unaffected during removal.
The risk is increased where a vehicle has:
- stone chips;
- lacquer failure;
- corrosion;
- previous smart repairs;
- resprayed panels;
- poor paint adhesion;
- body filler;
- deep scratches;
- other previous paint or body repairs.
Where RK Car Design carries out removal, reasonable care and skill will be exercised.
RK Car Design does not exclude responsibility for damage caused by a failure to exercise reasonable care and skill.
19. WARRANTY REPAIRS
Any replacement material installed as part of RK Car Design's voluntary warranty will normally continue under the remaining period of the original RK Car Design warranty rather than beginning a new 12-month warranty period.
This does not affect any statutory rights applicable to the repair or replacement service.
Where specialist third-party services are reasonably required, such as body repair, paintwork or component refurbishment, this will be discussed with the customer where it results in additional customer cost.
20. WARRANTY CLAIMS & COMPLAINTS
Any concern should be reported to RK Car Design as soon as reasonably possible after it becomes apparent.
The customer should avoid interfering with, removing, cutting, heating or attempting to repair the affected vinyl before RK Car Design has had a reasonable opportunity to inspect it.
Photographs may initially be requested to assist with assessment.
Where physical inspection is reasonably required, the vehicle should be made available to RK Car Design.
A claim under the voluntary 12-month RK Car Design warranty will be assessed to determine whether the reported problem results from installation workmanship, material failure, external damage, normal wear or another cause.
Nothing in this process prevents the customer from exercising their statutory rights.
Formal complaints may be submitted by email to:
or in writing by post to RK Car Design Ltd.
21. CUSTOMER-REQUESTED MODIFICATIONS
RK Car Design will perform only the work agreed with the customer.
The customer is responsible for ensuring that modifications requested for their vehicle are suitable for their intended use and for notifying their insurer where required.
Certain modifications — including some window tints, windscreen films, lighting films or other vehicle modifications — may be subject to UK road vehicle legislation.
Where a customer requests work that may affect road legality, RK Car Design may refuse the work.
Nothing in these terms should be interpreted as representing that a modification is road legal where its legality depends upon the vehicle, installation, use or applicable legislation.
22. DVLA & COLOUR CHANGES
Where a vehicle wrap changes the registered colour of a vehicle, the registered keeper is responsible for determining whether the change must be notified to the DVLA and for making any required notification.
The customer is also responsible for notifying their motor insurer of relevant modifications where required by their insurance policy.
RK Car Design recommends that customers check these requirements following a substantial colour change.
23. CUSTOMER-SUPPLIED MATERIAL
Where RK Car Design agrees to install vinyl or other materials supplied by the customer, RK Car Design cannot provide a warranty for the quality, manufacturing condition, suitability, longevity or performance of the customer-supplied material.
RK Car Design remains responsible for carrying out the agreed installation service with reasonable care and skill.
Any warranty relating to customer-supplied material itself remains between the customer and the material supplier or manufacturer.
24. THIRD-PARTY INTERFERENCE
The RK Car Design voluntary installation warranty may not apply to an affected area where another installer, bodyshop, detailer or other third party has removed, lifted, cut, repaired, modified or otherwise interfered with that area after installation and that interference caused or contributed to the failure.
Where possible, customers should contact RK Car Design before allowing another party to repair or alter a wrapped area.
This does not affect statutory rights relating to the original service supplied by RK Car Design.
25. STATUTORY RIGHTS
Nothing in these Terms & Conditions is intended to exclude, restrict or reduce any rights or remedies that cannot lawfully be excluded or restricted.
For consumers, services supplied by RK Car Design are subject to applicable UK consumer protection legislation, including the Consumer Rights Act 2015.
RK Car Design will perform its services with reasonable care and skill.
Where applicable law provides the customer with rights or remedies beyond RK Car Design's voluntary warranty, those rights remain unaffected.
RK CAR DESIGN LTD
Vehicle Wrapping – Terms, Conditions & Warranty
Email: info@rkcardesign.co.uk
Website: rkcardesign.co.uk
TERMS AND CONDITIONS – Windows Tinting
Please take time to read the following in its entirety to completely understand the terms and conditions of essential factors when dealing with the purchase and maintenance of the window film material. You are solely responsible for reviewing our terms and conditions prior to submitting request to have work performed. We will begin work when approval has been provided per the completion and signature of our Customer Information Sheet and any additional requested documents.
ACCURACY OF SPECIFICATIONS: Estimates are based on the accuracy of the specifications provided to us by you, the customer. If we discover after accepting the job or vehicle that modifications need to be made we will notify you immediately, at which time a decision will be made whether there will be additional costs and how you wish for us to proceed. Any verbal requests or orders by the customer will be accepted, but in the absence of supportive documentation, RK Car Design LTD will not be responsible for verbal mistakes. EVERYTHING MUST BE IN WRITING, RK Car Design LTD will not accept responsibility for the inaccuracies in orders telephoned in by the customer. We make every effort to quote a job accurately; but in the even of unforeseen circumstances or costs, we will notify you if there will need to be cost adjustment or if delays will result.
GENERAL TERMS AND CONDITIONS, TERMS OF PAYMENT, LEGAL FEES, AND DISPUTES: The customer agrees to make full payment prior to the release of the products or vehicle. The vehicle or products will not be released until full payment has been processed accordingly. Any invoice that is not paid at the time of order or delivery is considered past due and the customer is responsible for all collection fees including but not limited to attorney fees and court costs for unpaid balances at the interest rate of 18% per annum. This is not an expectation contract and we are not responsible for buyers’ remorse. By accepting the product or vehicle you are accepting the job as complete and that the performance is satisfactory. You are responsible for inspecting the product and or vehicle upon receipt. Customers shall identify to RK Car Design LTD in writing any dispute concerning an invoice within ten days of the date of the invoice. If disputes are not identified in writing within the ten-day time frame the customer has accepted the job and the invoice. Customers must contact RK Car Design LTD of any and all work in dispute, accompanied by written explanation. After investigation, if an error is found on our behalf we will make appropriate corrections.
RK Car Design LTD is not responsible for loss or damage to vehicle or articles left in vehicle in case of fire, theft, accident or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the sale, installation or deliver of our products. It is the clients responsibility to read our Terms & Conditions available on our website prior to contacting RK Car Design LTD to perform any services. All quotations are valid for 30 days.
PAYMENT TERMS: Customer or assigned agent completing the Customer Information sheet agrees that they are the responsible party for payment of services requested. Customer or assigned agent agrees to make full payment prior to vehicle release and agree to be responsible for al collection fees including attorney fees and court costs for any unpaid balances at the interest rate of 18% per annum. Any custom ordered materials for the customer’s job is required to be paid for 100% prior to the order for the film before the work will be performed and are non-refundable. Any custom ordered window film for any project is paid for by the customer 100% prior to ordering the product. WE DO NOT ACCEPT CHECKS unless they are paid via certified funds and are pre-approved in writing by RK Car Design LTD. A fee of £35.00 will be charged for any returned checks, in addition to the amount due. Any request changes to the description of services stated above need to be in writing and any additional charges incurred will be charged accordingly. Customer will pay the remaining balance including any additional cost or fees upon completion of the job prior to release of the vehicle.
CONDITION OF GLASS PRIOR TO WINDOW FILM INSTALLATION: Vehicles must be delivered to our location clean and free of grease, dirt, oil, dog hair, debris, and free from existing window film material. A cleaning charge of £50.00 per hour will be assessed for any additional cleaning or removal of existing window film material. RK Car Design LTD is not responsible for the condition of the surface the car is brought to us in. Any existing scratches, cracks or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or the window film material may not adhere to the surface at all. We are not responsible for broken windows if there is prior damage prior to installation. WE AR NOT RESPONSIBLE FOR THE CONDITION OF THE GLASS/VEHICLE PRIOR TO THE WINDOW FILM BEING INSTALLED OR WHAT IS UNDERNEATH THE WINDOW FILM ONCE IT IS INSTALLED.
RETURNS: Window film material is a non-returnable item once the material is ordered, cut and or installed per the customer’s personal request. Any custom ordered window film for any project is paid for by the customer 100% prior to ordering the product. If the job is cancelled or the customer does not want the product for any reason the film cost is non-refundable. All returns are at the discretion of RK Car Design LTD .If the product is a returnable item there is a 25% restocking fee for the return and will be deducted from the initial cost of the product upon the return if applicable. If an issue arises the customer must submit their complaint in writing and give RK Car Design LTD the opportunity to see the issue and try and resolve the issue prior to pursuing any legal actions. Since all window film installations are customized to the customers specifications RK Car Design LTD must be given the opportunity to address any issues, including removal and reinstallation, before the client issues a credit card charge backs or check cancellations. In the event that the client does request a credit card charge back or check cancellation, the customer will be liable for all legal fees and or additional costs that were incurred to RK Car Design LTD). If a credit card dispute is decided in the favor of RK Car Design LTD and we suffer any losses due to the client’s actions the client is liable for all legal fees, court costs, etc. If the customer fails to make full payment on an invoice then the customer authorizes RK Car Design LTD to remove the window film from the windows if installed. SINCE WINDOW FILM IS CUSTOM INSTALLED TO THE CUSTOMERS SPECIFICATIONS ONCE THE FILM IS CUT AND OR INSTALLED ALL CONTRACTS ARE FINAL AND NO MONETARY REFUNDS WILL BE ISSUED.
ESTIMATES: Estimates are good faith estimates and are based on the current information RK Car Design LTD has at the time the estimates are given. Estimates given are good for 30 days and are subject to change.
VEHICLE INSPECTION/CONDITION: RK Car Design LTD will complete a pre-inspection the day the car is delivered and alert the customer of any concerns prior to work being performed. We will also perform a post-inspection once the vehicle is completed prior to the release of the vehicle.
RK Car Design LTD is not responsible for the condition of the surface the of the vehicle or the glass prior to installation. Any existing scratches, cracks or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or the window film material may not adhere to the surface at all. We are not responsible for broken windows if there is existing damage prior to installation.
CONTENT: We reserve the right to refuse any work or vehicle for any reason.
INSTALLATIONS: Window film is a pliable material that is made to be installed on glass. We make every effort to make look as clean and seamless as possible, however, there may certain surfaces that window film will not adhere to such as plastic, rubber, dot matrix, etc. and customers are not advised to install on such areas. If the customer requests that these areas be installed we are not responsible for the material not sticking or adhering to those surfaces and the manufacture will not warranty such items.
Per the IWFA (International Window Film Association) The glass with applied films shall be viewed at right angles to the glass from the room side and at a distance no less than six (6) feet. Viewing shall be carried out in natural daylight, not in direct sun light. The installation is deemed acceptable if all of the following are unobtrusive (effects during 30-60 day cure time should be disregarded). Dirt Particles, Hair and Fibers, Adhesive Gels, Fingerprints, Air Bubbles, Water Haze, Scores and Scratches, Film Distortion, Creases, Edge Lifting, Nicks and Tears. If any of these conditions still exist after 30-60 days we request the customer return at such time to have us evaluate the film. WE CANNOT DO AN INSPECTION OVER THE PHONE, VIA EMAIL OR THROUGH PICTURES; WE MUST SEE THE VEHICLE/GLASS AT OUR LOCATION FOR INSPECTION.
ONCE INSTALLED WINDOW FILM MATERIAL IS INTENDED TO BE VIEWED FROM A DISTANCE OF SIX (6) FEET FROM THE GLASS AND IS DEEMED AS ACCEPTABLE.
While we make every effort to get the film as close to the edges as we can, when window film is installed there may be slight gaps. This allows for the water used in the installation to be squeegeed out. This also ensures that the film edges are not raised up by contact with the frame margin, dot matrix or other moldings, etc. Contact with the frame, dot matrix or moldings can lead to peeling of the film. A gap may also exist due to the type of glass or windows that the film is installed on, which RK Car Design LTD is not responsible for.
WINDOW FILM COMES IN MANY DIFFERENT SHADES, COLORS, AND OPTIONS AND IS SELECTED SOLEY BY THE CUSTOMER AND IS INSTALLED AT THEIR REQUEST. RK Car Design LTD IS NOT RESPONSIBLE FOR THE CUSTOMERS CHOICE IN FILM SELECTION OR FOR BUYERS REMORSE.
Installation time is based upon many factors including but not limited to, film selected, curing time, places where window film is being installed, size of windows, size of vehicle, complexity of installation areas and any unforeseen circumstances that may arise. We will make every effort to give reasonable time frames for instillation but reserve the right to change them at any time for any reason.
In most cases bubbles and haziness will subside in the 30-60 day cure time. We DO NOT require a 30-60 day check-up for window film. However if you see any areas of concern please return to our location with the vehicle so we can see the vehicle first hand and to be able to address any issues at that time. If you do not return within the 30-60 day required time frame to address any issues we are not responsible for the condition of the window film material or any installation issues. RK Car Design LTD is the installation company only we are not the manufacture.
REMOVALS: All removals for window film are quoted separately and are based on a per hour basis. Window film removal can be very time consuming and costly and is billed as such. RK Car Design LTD is not responsible for the condition of the glass underneath the film being removed or for any damage that occurs when such material is removed from the glass/vehicle. RK Car Design LTD is not responsible for any damage that occurs to the vehicle at the owner’s request.
WARRANTY AND MATERIALS: All materials are installed per the customer or authorized representatives request. We are not the manufacture of the product and all warranties are offered through the manufacture of the product the customer specifically ordered. For warranty information you must visit the manufacture website or brochure for specific information regarding the product(s) you ordered. RK Car Design LTD is the installer of the product, not the manufacture. However, if there is something wrong with the product our manufactures do stand behind their products as do we, so please do not hesitate to contact us. Damage done to the film by the customer or any third party is not a warranty issue and will not be covered as such. RK Car Design LTD is not liable for services that are contracted out to other facilities for work to be performed. If an issue arises the customer must contact that specific company directly for any warranty issues or concerns regarding that companies product or services.
AFTER CARE: Do not roll the windows down for the first 3-5 days after film is installed. You will see bubbles and haziness (the moisture between the glass and the film) in the windows until the film has fully cured. This can take 2-10 days depending upon the type of film you select and the environment your vehicle is stored in. Avoid using abrasive washing clothes as well as drying towels when cleaning the film. Do not use any ammonia-based products to clean the film, only use tint safe products. Be sure to return for your free 2-10 day check-up (ONLY IF NECESSARY). If you do need to return for any reason WE ASK THAT YOU PLEASE BRING A FRESHLY CLEANED CAR TO THE CHECK-UP SO WE CAN SEE AND ADDRESS ALL AREAS AT THAT TIME. We must physically see the vehicle or glass in person in order to address any issues, phone conversations, emails, or pictures will not suffice.
VEHICLE STORAGE FEES: Vehicles left beyond the authorized pickup day (definition of authorized pickup day: is the date vehicle is ready to be picked up and the client has been notified) will be charged £50.00 per day, per occupied space, until the vehicle or vehicles have been picked up and paid for.
VEHICLE MAINTENANCE/TOWING/TRANSPORTATION, ETC.: RK Car Design LTD is not responsible for the vehicles maintenance, condition or any mechanical malfunctions that may occur when the vehicle is in RK Car Design LTD possession. If a vehicle needs to be repaired or taken to a repair shop / dealership for any reason, including but not limited to: maintenance, recalls, electronic malfunctions, parts, etc. RK Car Design LTD is not responsible for any of the costs and is the owners sole responsibility to pay for those costs. RK Car Design LTD has permission to operate customers vehicle for services requested in work order. Operation of vehicles may include delivery, testing, and or outsourcing at difference locations.
CHANGES/CORRECTIONS/ERRORS: We reserve the right to correct inaccuracies, prices, omissions, descriptions, and errors relating to products, productions, availability and update information at anytime without prior notice.
ENTIRE AGREEMENT: This agreement may not be varied other than in writing, executed by the duly authorized representative of both parties. Clients and or authorized representative acknowledge that they have read and understand the terms and conditions and agree to accept these prices, fees, charges, conditions, and specifications listed herein and authorize RK Car Design LTD to perform all work as specified. Customer understands that we are not the manufacture of the products and that we do not guarantee the quality of the products provided to us by the manufacture. Customer or assigned agent agrees not to do harm to RK Car Design LTD by way of slander, via in-person, over the phone, in writing (published words), or by instructing other to do so as well. Any published statements made by a customer or its assigned agent must be approved by RK Car Design LTD prior to publication. In the event of any dispute, claim or controversy arising out of or relating to the information described in these Terms & Conditions all parties agree to resolution by Mediation/Binding Arbitration. The Mediation/Binding Arbitration will be administered in UNITED KINGDOM pursuant to comprehensive mediation and arbitration rules and procedures. If customer or assigned agent takes legal action against RK Car Design LTD for any of the information contained in this agreement the customer or assigned agent agrees to bear all legal fees and court costs. The validity and enforceability of this agreement will be interpreted in accordance with the laws in UNITED KINGDOM applicable to agreements entered in to and services performed in UNITED KINGDOM. If we must retain attorneys for any reason, we will be entitled to reasonable attorneys fees, court costs, administrative fees and interest at the maximum rate permitted by law.
I t is under costumer obligation to check the UK law and DVLA regulations regarding the services he asks for, RK Car Design LTD is not responsible for any Mot failures or any insurance failures or accidents occured by opting for services that are not road legal (example: front windows tinted, front lights tinted etc.).
Thank you for taking the time to read and understand our terms and conditions. If you have any questions please do not hesitate to contact us.
Thank you!
RK CAR DESIGN LTD
G'ZOX CERAMIC COATING
Warranty, Terms & Aftercare
These Terms & Warranty apply exclusively to professional ceramic coating services supplied and applied by RK Car Design Ltd.
RK Car Design uses professional G'ZOX by SOFT99 ceramic coating systems.
The purpose of a ceramic coating is to provide long-term paint protection, enhance gloss, improve water behaviour and make ongoing vehicle maintenance easier.
The performance and longevity of any ceramic coating depend on the specific product applied, condition and preparation of the vehicle, mileage, storage, environmental exposure, washing methods and ongoing maintenance.
Nothing in these Terms & Warranty excludes or restricts the customer's statutory rights.
1. G'ZOX CERAMIC COATINGS
Depending on the selected package and vehicle requirements, RK Car Design offers professional G'ZOX coatings including:
G'ZOX Real Glass Coat – Class R
A professional ceramic coating designed to provide deep gloss, strong water repellency, hardness and durable paint protection.
G'ZOX Real Glass Coat – Class H
A professional ceramic coating designed to promote water sheeting, helping reduce water retention and staining while providing a hard, high-gloss protective layer.
G'ZOX Real Glass Coat – Class M
A premium coating within the Real Glass Coat range, designed to provide a hard and durable protective layer, strong water repellency and enhanced depth and gloss.
G'ZOX Hi-MOHS COAT The Glow
A premium two-layer coating system consisting of a Base Coat and Top Coat, designed to provide an ultra-hard protective barrier combined with exceptional gloss and durability.
The exact G'ZOX product applied to the customer's vehicle will be stated on the invoice or service documentation.
2. PROFESSIONAL APPLICATION
Qualifying coatings covered by this warranty must have been professionally applied by RK Car Design.
Depending on the service purchased and condition of the vehicle, preparation may include:
- Safe exterior wash
- Chemical decontamination
- Mechanical decontamination where required
- Removal of tar, iron contamination and other deposits
- Paint inspection
- Machine polishing or paint correction where included
- Panel preparation and degreasing
- Professional coating application
- Appropriate initial curing
The exact preparation and paint correction carried out depends upon the package purchased by the customer.
3. PAINT CORRECTION
Ceramic coating does not remove existing paint defects.
Where paint correction has been purchased, RK Car Design will correct the paintwork to the level reasonably achievable within the selected correction package.
Not every scratch or defect can or should be completely removed. Deep scratches, stone chips, etching, lacquer damage and other defects may remain where further correction would risk compromising the clear coat or paint.
RK Car Design may decide not to pursue complete removal of a defect where doing so would create an unreasonable risk of damage to the paintwork.
4. WHAT CERAMIC COATING PROVIDES
Depending on the G'ZOX coating selected, a professionally applied ceramic coating can provide:
- Enhanced gloss and colour depth
- Hydrophobic or water-sheeting properties
- Easier routine maintenance
- Increased resistance to environmental contamination
- Increased resistance to certain chemicals within the product specification
- Protection against UV exposure and environmental deterioration
- A durable protective layer over the vehicle's paintwork
The exact characteristics depend on the G'ZOX coating selected.
5. WHAT CERAMIC COATING DOES NOT PROVIDE
Ceramic coating is not Paint Protection Film (PPF).
It does not make the vehicle scratch-proof, stone-chip-proof or damage-proof.
A ceramic coating cannot prevent all:
- Stone chips
- Scratches
- Swirl marks
- Dents
- Collision damage
- Vandalism
- Bird dropping etching
- Insect etching
- Water spotting
- Mineral deposits
- Chemical etching
- Road debris damage
- Damage caused by improper washing
Ceramic coating does not make a vehicle maintenance-free. Correct washing and maintenance remain essential throughout the life of the coating.
6. INITIAL CURING PERIOD
G'ZOX coatings require an appropriate curing period following application.
The customer must follow the specific curing instructions provided by RK Car Design at collection.
The vehicle must not be washed during the initial curing period advised by RK Car Design.
During this period, the vehicle should also be protected as far as reasonably possible from aggressive chemicals, excessive moisture and unnecessary contamination.
Bird droppings, insect residue, tree sap or other potentially aggressive contamination should not be allowed to remain on the paintwork.
If the customer is unsure how to remove contamination safely during the curing period, RK Car Design should be contacted for advice.
Failure to follow curing instructions may affect coating performance and may affect voluntary warranty coverage where that failure caused or contributed to the reported problem.
7. WASHING & MAINTENANCE
Correct maintenance is essential to maximise coating performance and longevity.
The vehicle should be washed regularly using appropriate automotive products and safe washing techniques.
RK Car Design recommends:
- Suitable pH-neutral or ceramic-coating-safe shampoo
- Appropriate wash mitts
- Clean microfibre drying towels
- Safe hand-washing techniques
- Regular removal of road contamination
- Prompt removal of bird droppings, insects and tree sap
- Appropriate decontamination when required
Aggressive household cleaners, unsuitable chemicals and abrasive products should not be used.
Automatic brush car washes are strongly discouraged as they can introduce scratches and other paint defects.
A pressure washer may be used appropriately, provided it is operated at a sensible distance and in a manner that does not damage vehicle finishes or components.
8. WATER BEHAVIOUR & HYDROPHOBIC PERFORMANCE
A reduction in water beading does not automatically mean that the ceramic coating has failed.
Road film, oils, traffic contamination, mineral deposits, hard water, waxes and other substances can temporarily mask the hydrophobic or water-sheeting properties of the coating.
Professional cleaning and decontamination may restore the coating's water behaviour.
The water behaviour will also depend upon the particular G'ZOX coating installed. Different G'ZOX products are designed to provide different water-management characteristics.
9. MAINTENANCE INSPECTIONS
RK Car Design recommends a professional coating inspection approximately every 12 months for long-term coating packages.
The inspection allows RK Car Design to assess:
- Coating condition
- Water behaviour
- Contamination
- Paint condition
- Maintenance requirements
- Areas requiring additional attention
Unless specifically included in the customer's package, the inspection itself does not include washing, decontamination, machine polishing or application of maintenance products.
The vehicle should therefore be presented sufficiently clean to allow inspection.
Where a particular warranty or coating package requires periodic maintenance or inspection, those requirements will be stated on the customer's invoice, warranty documentation or service information.
10. EXPECTED DURABILITY
The expected durability of a ceramic coating is separate from any specific workmanship warranty provided by RK Car Design.
Coating longevity depends upon numerous factors including:
- The G'ZOX product selected
- Mileage
- Frequency of use
- Vehicle storage
- Weather exposure
- Environmental contamination
- Washing frequency
- Washing methods
- Maintenance products
- Road conditions
Any durability period stated by RK Car Design or the manufacturer represents expected product performance under appropriate conditions.
It does not mean that the coating, hydrophobic effect or vehicle's appearance is guaranteed to remain completely unchanged for that entire period regardless of use and maintenance.
11. RK CAR DESIGN WORKMANSHIP
RK Car Design will prepare and apply the coating with reasonable care and skill.
If the customer believes there is a problem with the coating application, RK Car Design should be contacted as soon as reasonably possible.
RK Car Design must be given a reasonable opportunity to inspect the vehicle and determine the cause of the reported issue.
Where a problem is confirmed to result from defective application by RK Car Design, appropriate remedial work will be carried out in accordance with the customer's applicable rights.
Depending on the issue, this may include cleaning or decontamination, correction of the affected area, removal and reapplication of the coating or another appropriate remedy.
12. WARRANTY EXCLUSIONS
Any voluntary ceramic coating warranty does not cover damage or deterioration caused by circumstances unrelated to a defect in the coating or its application, including:
- Collision or accident damage
- Stone chips
- Scratches or abrasions
- Vandalism
- Burns
- Corrosion or rust
- Bird dropping or insect etching
- Tree sap
- Hard-water or mineral deposits
- Industrial fallout
- Road tar
- Aggressive or unsuitable chemicals
- Improper washing
- Automatic brush car washes
- Abrasive polishing or sanding
- Bodyshop repairs or repainting
- Third-party detailing or correction
- Application of incompatible products
- Neglect or misuse
- Environmental damage outside the coating's reasonable performance characteristics
Normal deterioration resulting from vehicle use, mileage and environmental exposure is not considered a coating defect.
13. PRE-EXISTING PAINT DEFECTS
Ceramic coating does not repair structural, manufacturing or pre-existing defects in the vehicle's paintwork.
The coating warranty does not cover failure resulting from:
- Peeling or flaking paint
- Lacquer or clear-coat separation
- Corrosion or rust
- Body filler
- Defective paint
- Poor previous repairs
- Paint contamination
- Excessive orange peel
- Stone chips
- Deep scratches
- Unstable paintwork
Where reasonably possible, RK Car Design will identify significant visible defects before coating. However, dirt and contamination may conceal defects which only become visible following washing, decontamination or polishing.
14. REPAINTED & NON-OEM PAINTWORK
Previously repainted, smart-repaired or otherwise refinished panels may behave differently from original factory paint.
RK Car Design cannot guarantee the long-term stability of paintwork or repairs carried out by another business.
Where coating failure results from deterioration, separation or failure of the underlying paint, lacquer, filler or previous repair rather than the ceramic coating or its application, the underlying failure is not covered by the voluntary coating warranty.
Nothing in this section excludes responsibility where RK Car Design has failed to exercise reasonable care and skill.
15. THIRD-PARTY WORK
Customers should inform any bodyshop, valeter, detailer or other person working on the vehicle that a ceramic coating has been applied.
Machine polishing, compounding, sanding, aggressive chemicals and certain bodyshop processes can partially or completely remove the coating.
Where another person or business has polished, repaired, chemically treated or otherwise interfered with the coated surface and that work caused or contributed to the reported problem, the affected area may no longer qualify under the voluntary coating warranty.
16. ACCIDENT & BODYSHOP REPAIRS
Where a coated panel is damaged and subsequently repaired or repainted, the ceramic coating on that panel will normally need to be reapplied.
Reapplication required because of accident damage, bodyshop repairs, repainting, vandalism or third-party damage is not included free of charge under the original coating service or voluntary warranty.
RK Car Design can provide a quotation for reapplication to repaired panels.
Where appropriate, customers may wish to include the cost of restoring the ceramic coating within an insurance repair claim.
17. WHEELS, GLASS, PLASTICS & INTERIOR COATINGS
Protection applied to wheels, glass, plastics, leather, fabric or other surfaces is separate from the ceramic coating applied to vehicle paintwork.
Different products, durability expectations, maintenance requirements and warranty conditions may apply to these areas.
The specific additional protection products included in the customer's service will be stated on the invoice or service documentation.
18. COATING CLAIMS
Any suspected coating failure should be reported to RK Car Design as soon as reasonably possible after it becomes apparent.
The customer should not polish, compound, sand, remove or apply another coating to the affected area before RK Car Design has had a reasonable opportunity to inspect it.
RK Car Design may initially request photographs or video. Where required, the vehicle must be made available for physical inspection.
A reduction in water beading alone will not automatically be treated as evidence of coating failure.
Where contamination is suspected, professional cleaning or decontamination may be necessary before the condition of the coating can be accurately assessed.
19. VALID WARRANTY CLAIMS
Where inspection confirms a qualifying coating or application failure, RK Car Design will determine the appropriate remedial procedure based on the nature and extent of the issue.
This may include:
- Professional cleaning
- Decontamination
- Preparation of the affected area
- Paint correction where necessary to complete the repair
- Reapplication of the coating to the affected area
- Another appropriate remedy
Where the issue results from defective workmanship, RK Car Design will provide the remedy required under applicable consumer law.
20. WARRANTY REPAIRS
Where coating is reapplied as part of a voluntary warranty repair, the repaired area will normally continue under the remaining period of the original voluntary coating warranty rather than automatically beginning a completely new warranty period.
This does not affect statutory rights applicable to the remedial service itself.
21. TRANSFER OF WARRANTY
Unless expressly stated otherwise in the relevant warranty documentation, an RK Car Design voluntary ceramic coating warranty applies to the original customer and vehicle and is not automatically transferable following sale of the vehicle.
Any separate G'ZOX or SOFT99 manufacturer or distributor warranty is subject to its own applicable conditions.
22. G'ZOX / SOFT99 PRODUCT INFORMATION
G'ZOX products are manufactured by SOFT99 Corporation.
Product specifications, maintenance recommendations and product ranges may be updated by the manufacturer.
Where applicable, RK Car Design will follow the professional application requirements relevant to the G'ZOX product being installed.
Any separate manufacturer's warranty is subject to the manufacturer's or applicable distributor's own current terms and conditions and is separate from RK Car Design's obligations in relation to the service it provides.
23. CUSTOMER RESPONSIBILITY
To maximise the performance and longevity of the coating, the customer is responsible for reasonable ongoing maintenance.
This includes:
- Following RK Car Design's aftercare instructions
- Washing the vehicle appropriately
- Avoiding aggressive or unsuitable products
- Removing harmful contamination promptly
- Arranging appropriate decontamination when required
- Informing third parties that the vehicle is ceramic coated
- Attending any inspection required by a specific voluntary warranty package
Failure to follow maintenance requirements may affect a voluntary warranty claim only where the failure caused or materially contributed to the reported problem.
It does not remove statutory rights relating to the original service supplied by RK Car Design.
24. CUSTOMER INSPECTION ON COLLECTION
Customers will be given a reasonable opportunity to inspect the vehicle when collecting it.
Any immediately visible concern should be brought to RK Car Design's attention so that it can be inspected and, where appropriate, addressed.
Collection of the vehicle, payment of the invoice or failure to identify an issue immediately does not remove statutory rights concerning defects or problems that were not reasonably apparent at the time of collection.
25. REFUNDS & REMEDIAL WORK
RK Car Design does not provide a refund simply because a customer changes their mind after a properly completed ceramic coating service.
Where the customer believes the service has not been performed in accordance with the agreed contract, RK Car Design should be given a reasonable opportunity to inspect the vehicle.
Where appropriate, RK Car Design may repeat or correct the affected part of the service.
Nothing in this section restricts any statutory right to repeat performance, price reduction, refund or other remedy available under applicable consumer law.
26. STATUTORY RIGHTS
Nothing in these Terms & Warranty excludes, restricts or reduces any statutory right or remedy that cannot legally be excluded or restricted.
Services supplied by RK Car Design to consumers are subject to applicable UK consumer protection legislation, including the Consumer Rights Act 2015.
RK Car Design will perform ceramic coating preparation and application services with reasonable care and skill.
Where a service does not conform to the contract, the customer may have statutory remedies including repeat performance or, where the applicable legal requirements are met, an appropriate price reduction.
Any RK Car Design voluntary warranty and any separate product or manufacturer warranty are provided in addition to the customer's statutory rights.
27. CONTACT & WARRANTY CLAIMS
Ceramic coating warranty enquiries and complaints should be submitted to:
RK Car Design Ltd
180 Wood Street, Unit 3
Rugby
CV21 2YX
United Kingdom
Email: info@rkcardesign.co.uk
Telephone: 07811 761176
Website: rkcardesign.co.uk
When making a claim, customers should provide their name, vehicle registration, invoice or booking details, date of service, description of the issue and photographs or video where reasonably possible.
The vehicle may need to be presented to RK Car Design for inspection before a claim can be fully assessed.
IMPORTANT
A ceramic coating provides an advanced protective layer over your vehicle's paintwork, but it does not make the vehicle maintenance-free or immune from physical or environmental damage.
Correct washing, maintenance and prompt removal of contamination are essential to maximise coating performance and longevity.
This warranty is provided in addition to and does not affect your statutory rights.
RK CAR DESIGN LTD
Professional G'ZOX Ceramic Coating Application & Vehicle Protection